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Shipping & Returns

Shipping policy

  • International shipping is handled by International Transport Company, usually about 5-7 work days on the delivery according to different destination.
  • Your orders will be insured for the full purchase amount, and can be tracked at EUB website.
  • Most international shipments are shipped via EUB mainly in retailing,while for wholesaling, Please contact us now, That is why you can enjoy free shipping to UK,AU,USA,etc and great discount offering here off retailing.Save more money now enjoying real brand new quality.
  • We are a professional online dealer and cooperate with EUB expressing long-term,shipping order and delivering right to your door.Please make sure you are at home when the packages will be arrived.
  • All the packages will be mailed inside another box!

 

Return policy

  • We are committed to your complete satisfaction. Before enjoying easy exchange & return policy,you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
  • All ordered items are the right items you pick here.We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 20% restocking fee. Shipping and some Customs fees are non-refundable.
  • We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping. Additionally, we recommend that you add tracking and insurance for your own protection,as we cannot be responsible for lost shipments.
  • All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

 

Exchanges

  • We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.
  • You need to contact us before sending the items back. All return items should be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
  • We do not cover the shipping cost of exchanges, you will be responsible for the return postage. After we receive the package, we will do the exchange as discussed. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments.

 

Order Cancellation

  • Cancellation of an order must be requested before the order has been dispatched. Since that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

 

Friendly Notice: If you did not receive your confirmation within 48 hours after placing your order, your e-mail server may have seen it as spam.In this case, please contact us for assistance in orders’ tracking.